FAQ

Q: How to choose the right camping tent for different outdoor conditions?

A: Choose based on your camping environment, group size, and season:
  • - 2-Season Tents: Ideal for spring/summer/fall camping in mild weather (no heavy rain or snow). Lightweight and easy to carry, suitable for backpacking.
  • - 3-Season Tents: Durable for most U.S. climates, with waterproof fabric and wind resistance. Suitable for year-round camping except extreme winter conditions.
  • - 4-Season Tents: Reinforced with thick fabric, strong poles, and snow skirts. Designed for winter camping or high-altitude areas with heavy snow and strong winds.
  • - Group Size: Add 1-2 people to your actual group size for extra space (e.g., a 4-person tent is suitable for 2-3 adults with gear).
Contact our customer service team with your camping plans (location, season, group size) for personalized recommendations.

Q: How to maintain and store outdoor camping gear properly?

A: Proper maintenance extends the lifespan of your gear:
  • - Camping Tents: Air-dry completely after use to prevent mold and mildew (even if it didn’t rain). Clean with mild soap and water for stains; avoid harsh detergents. Store in a cool, dry place in a breathable storage bag (not the original tight sack).
  • - Picnic Mats: Wipe with a damp cloth for light stains; hand wash with mild detergent for heavy stains. Air-dry before folding. Store rolled up to avoid creases and mildew.
  • - Outdoor Ambient Lights: Remove batteries when not in use for long periods to prevent leakage. Clean light surfaces with a dry cloth. Store in a dry place away from extreme temperatures.

Q: Are your products waterproof? What is the waterproof rating standard?

A: Most of our outdoor gear has waterproof features, with ratings based on U.S. outdoor industry standards:
  • - Camping Tents: Waterproof rating of 2000-5000mm (mm H2O). 2000mm is suitable for light rain, 3000-4000mm for moderate rain, and 5000mm for heavy rain and extended camping.
  • - Picnic Mats: Waterproof backing (PVC or TPU) with a rating of 1000-2000mm, preventing moisture from seeping through from the ground.
  • - Outdoor Ambient Lights: Most models have an IPX4 waterproof rating (splash-proof), suitable for light rain; some premium models have IPX6 (waterproof against heavy splashes) for harsh outdoor conditions. Check product descriptions for details.

Q: Do you offer bulk purchase discounts for camping clubs or event planners?

A: Yes. We offer tiered discounts for bulk orders of outdoor gear:
  • - 10-29 units: 15% off retail price + free standard shipping
  • - 30-59 units: 25% off retail price + free expedited shipping + custom packaging
  • - 60+ units: 35% off retail price + dedicated account manager + free logo printing (on picnic mats/ambient lights) + free gear storage bags
Contact our wholesale team via the customer service hotline to discuss your order requirements, delivery timelines, and customization options.

Q: Can I return a tent after assembling it if it doesn’t meet my needs?

A: Tents can be returned after assembly only if they have serious quality defects (e.g., broken poles, fabric tears, leakage during testing). If you assemble the tent and decide it’s not suitable (e.g., size, style), it will be considered "used" and cannot be returned unless it meets our return conditions. We recommend checking the tent dimensions, specifications, and customer reviews carefully before purchase, or contacting us for a virtual demo of the assembly process.