Privacy Policy

Information We Collect

To provide you with secure and personalized shopping services for outdoor camping tents, picnic mats, and outdoor ambient lights, we strictly comply with the California Consumer Privacy Act (CCPA) and U.S. outdoor gear retail data protection standards. We prioritize your privacy and will never collect unnecessary personal information.

Personal & Contact Information

- Basic Information: Full name, email address, phone number, shipping address, and billing address. For returning customers, we will record your usage preferences (e.g., 2-person vs. family camping tents, waterproof vs. lightweight picnic mats, solar vs. battery-powered ambient lights) to provide accurate product recommendations.
- Order-related Information: Product model, size, color, material selection, and customization needs (e.g., tent size modification, picnic mat logo printing, ambient light brightness adjustment). Such data will be permanently deleted 12 months after order completion to ensure privacy security.
- In-store Pickup/Assembly Consultation (if applicable): Reserved pickup time slots, tent assembly guidance notes, and usage advice records will be temporarily stored and deleted within 30 days after the service is completed.

Payment & Transaction Information

- All payments are processed through PCI DSS-compliant payment gateways (Visa, Mastercard, PayPal, Venmo). We never store complete credit card numbers, CVV codes, or bank account information. All financial data is protected by end-to-end encryption technology to ensure transaction security.
- Bulk Order Records: For corporate or group orders (e.g., camping clubs purchasing tents, event planners ordering picnic mats and ambient lights, outdoor activity companies procuring gear), the purchase order number will be temporarily retained for invoicing purposes and automatically deleted after 12 months.

Website & Usage Data

- Browsing Behavior: Product pages you viewed (e.g., 4-season camping tents, foldable picnic mats, LED string ambient lights), shopping cart information, filter records (e.g., waterproof rating, material type), and cookie data used to optimize services.
- After-sales Data: Order logistics inquiry records, return and exchange application information, product review content, and usage feedback (e.g., tent durability in extreme weather). Such data will be automatically deleted 12 months after order completion.

How We Use Your Information

Your personal data is only used to enhance your shopping experience. Without your explicit authorization, it will never be shared with any third party or used for commercial promotion:
- Order Fulfillment: Process your order payment, arrange delivery (with special packaging for bulky tents), provide logistics inquiry services, and enclose a product usage & maintenance guide with each order (e.g., tent setup instructions, picnic mat cleaning tips, ambient light battery care).
- Customer Service: Resolve your after-sales issues (e.g., tent leakage, picnic mat tear, ambient light malfunction, wrong product delivery), and provide return/exchange guidance, product selection recommendations, and outdoor usage consulting.
- Personalized Recommendations: With your consent, send you new product information that matches your preferences (e.g., new lightweight camping tent launches, waterproof picnic mat promotions, solar-powered ambient light discounts). You can unsubscribe at any time by contacting customer service.
- Compliance Requirements: Retain necessary transaction records for tax declaration and legitimate inquiries from regulatory authorities, ensuring all products meet U.S. CPSC (Consumer Product Safety Commission) standards for outdoor gear safety and flammability.

Data Security Protection

- Data Transmission: All information is protected by SSL/TLS encryption technology during transmission. You can confirm the encryption status through the lock icon in the website address bar.
- Data Storage: Personal information is stored on encrypted servers located in the U.S. Only authorized customer service, order processing, and technical support personnel can access necessary information, and all personnel have signed strict confidentiality agreements.
- Third-party Cooperation: Logistics, payment, and customization partners can only obtain the minimum information required to complete services (e.g., shipping address, order amount, customization requirements for gear) and must comply with the same privacy protection standards as required by U.S. law.

Your Data Rights (CCPA Compliance)

Pursuant to the CCPA, you have the following rights regarding your personal information:
- Right to Access: Contact customer service at any time to request a free copy of all personal information we have collected about you.
- Right to Correction: If your shipping address, phone number, or customization requirements are incorrect, you can modify it through the personal center on the official website or by contacting customer service (provided the order has not entered production or shipment).
- Right to Deletion: After order completion and without after-sales disputes, you can request the deletion of your personal information (except as required by federal or state laws).
- Right to Opt-out: You can opt-out of the sale of your personal information (we do not sell personal information) and refuse to receive personalized marketing information without affecting your normal product purchases.
To exercise the above rights, please contact us via the customer service hotline or submit a request through our website’s privacy portal. We will respond and process your request within 45 calendar days.